General Questions
How do I sign-up to pay my bill online?
To speed your enrollment, have your paper bill, debit card or banking information and an email address available, enrollment will take just a few minutes. Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding.
When will my new User ID and password be activated?
Immediately. Your User ID and password are active immediately following enrollment.
How do I enroll additional accounts?
To enroll additional accounts select “Profile” from the top navigation menu and then click “Enrolled Accounts” from the drop-down menu. You will now be on the Enrolled Accounts page so click on the “Add Accounts” button and then enter the Account Number, Billing Address Zip Code, and City of the account you would like to pay.
What happens to scheduled payments if I delete that account from my enrollment?
Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.
When can I start making payments?
Once enrolled, you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until you receive your first paper bill.
Will I continue to receive a paper bill in the mail?
You have the choice of suppressing the paper bills in ‘View Notifications & Reminders’, or ‘View Enrolled Accounts’ for individual account.
How do I cancel my eBilling enrollment?
Call Customer Service at MA: 508.455.7932 or RI: 401.621.5100 and they will help you cancel.
What happens to scheduled payments if I cancel my enrollment?
Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.
Security
How is my personal and financial information kept safe?
eBilling uses several methods to ensure that your information is secure:
- User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don’t share your user name and password with anyone, no one can view your bills or personal information.
- SSL: eBilling uses SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection.
- Encryption: eBilling uses 128 bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Sign Out: eBilling automatically signs you out of a session if you are inactive for 20 minutes.
Are all computers safe to use?
Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Kubra Data Transfer Ltd. uses numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc. For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.
Payments
What types of payment are accepted?
- Checking, Savings and Money Market accounts are accepted for all payments.
- Credit Cards: MasterCard, Visa, American Express and Discover.
- Debit Cards: If your card has a NYCE, Pulse, Star and Accel logo you can process a payment.
How do I make a payment?
Once enrolled for eBilling, simply sign in and you will see a summary of your current eBills. You can then click ‘view/pay’ to view a detailed view of your bill, or you can simply click ‘pay’. Select the amount you want to pay and the date you want to pay your bill, and you’re done!
Can I establish regularly scheduled payments?
Select ‘Payments’ on the top menu and then choose ‘View Recurring Payments’. Add a new recurring payment.
When will my payment be processed?
For payments made from bank accounts
- To initiate the online payment process, you must select a payment date on the ‘Schedule Payment’ page. This is the date your payment process will begin.
- For your convenience, eBilling will alert you to the next available day you may make a payment. ‘Same Day’ payments can only be made before 8pm Eastern Time on business days. If you try to schedule a payment for ‘today’ but it is after 8pm Eastern Time or on a non-business day, eBilling will alert you to schedule your payment for the next available business day. (Note that the exact time will be defined by computer servers owned by eBilling’s vendors, Kubra Data Transfer Ltd. and the specific Payment Gateway).
- eBilling will routinely credit your account in 1-2 business days following the payment date (See the chart below for a complete schedule).
- Your payment may be withdrawn from your bank account on or after your payment date.
- Payments scheduled for a holiday may be withdrawn from your bank account on the business day after the holiday.
- If you try to schedule a payment after 8pm Eastern Time or on a non-business day, eBilling will alert you to schedule your payment for the next available business day.
For payments made from credit cards
- To initiate the online payment process using your credit card, you must ‘Add Credit Card’ on the ‘View Payment Accounts’ page.
- A credit card payment is a ‘real-time’ transaction, meaning that the payment process will begin immediately after you enter your card number and click ‘submit’.
- A credit card payment must be made on or before the due date shown on your bill and your ‘Schedule Payment’ page.
- A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your account 1-2 business days following the payment date.
- A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your account 2-3 business days following the payment date.
Holidays (Based on the Federal Reserve calendar)
New Year’s Day
Birthday of Martin Luther King Jr.
Washington’s Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
How do I know which payments I’ve scheduled or completed?
After paying a bill, you will receive confirmation that the payment has been scheduled. Before the scheduled payment date, your history page will show the payment as ‘scheduled’. When the scheduled payment is submitted to the payment processor your history page will show the payment as ‘pending’. After the response is received, your history page will show the payment as ‘approved’ or ‘rejected’. eBilling will display payment history for up to 12 months.
Can I pay my balance in full or extend the payment due date?
You can pay your balance in full at any time from your checking or savings account, credit card, debit card or pinless debit card. eBills are due on the same date as paper bills.
Helpful Hint: Always schedule your payments to occur no later than your due date.
Can I cancel a scheduled payment?
You may cancel a payment as long as it is listed on the Payment History page as ‘Scheduled’. Please remember that failure to pay your balance by your due date could result in cancellation of your account.
Personal Information
What if I forget my User ID or password?
- User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID please call Customer Service at MA: 508.455.7932 or RI: 401.621.5100.
- Password: If you forget your password, go to the Log-On page and click ‘Forgot your User Name/Password’. Enter your User ID and your password will be emailed to the email address you provided during enrollment.
How do I change my bank account information?
Once you’ve signed in to eBilling, click My Payments and select Payment Accounts. Since you must have at least one active bank account in order to remain enrolled in eBilling, you must add a second account before deleting one.
What happens to scheduled payments if I delete the bank account that was used to set up the payment?
All scheduled payments will be cancelled if their status is ‘scheduled’. You must make other arrangements to pay this bill.
Customer Service
How can I confirm if my payment has been processed?
The best way to see if your payment has been made is to check your payment status. From the navigation menu, select ‘Payments’.
How may I contact eBilling via the Web or email?
To contact eBilling, click the ‘Contact Us’ link for Customer Care on the top menu.
Technology
What software do I need to use eBilling?
You can access eBilling from any web based computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:
- Microsoft Internet Explorer users
You will generally need version 4.0 or higher. To check the encryption level on your browser, click HELP, ABOUT, and it will be listed. Click for Microsoft upgrades and more information. - Netscape Communicator Users
You will generally need version 4.0 or higher. Click for Netscape upgrades and more information. - AOL users:
Enter Keyword: 128 Browser. You will generally need version 5.0 or higher.
How to file my bills?
Filing a single document:
- Go to Pay/View Bill section.
- Select a document folder then click ‘Search’ button.
- Identify the specific document and click ‘file’ button under action column.
Filing multiple documents:
- Go to Pay/View Bill section.
- Select a document folder then click ‘Search’ button.
- Place a check mark for all documents that need to be filed.
- Click ‘File Selected’ button located below the list of documents.
What software do I need to use MyAccount?
You can access MyAccount from any web-based computer with an internet connection and a web browser that supports 256-bit encryption. For more information or to upgrade your software, click on the link below for your browser type.
All major browsers are supported.
Want to add a shortcut on your smartphone?
Here are some instructions to help.
Navigate to a URL from mobile device (Apple using Safari, though other devices may work too)
Scroll right in the Share menu until you see “Add to Home Screen”:
Click Add and it will become an app icon.