Privacy Policy


Deblois Oil® (“Deblois”) is committed to safeguarding the privacy of visitors to our website and of our customers. This privacy policy notifies you of what information we collect, how that information is used, and what steps we take to safeguard that information.

We give our customers the option to opt-out from our marketing contacts such as direct mail. If you have any questions or concerns about the collection, use or disclosure of your personal information held by us, call 1.508.989.4110 or 1.401.621.5100.

Web Visitor and Prospective Customer Information

We don’t collect sensitive personally identifiable information from visitors to (the “Site”). We don’t knowingly probe visitor’s computers for personal information. We do collect visitor’s Internet technical statistics, including IP addresses, referrers, the type of browser, type of workstation and other non-personally identifying information. With this information, we may gain insight into how visitors find us on the Internet, and may use the information to improve our services to visitors and users. Prospective customers may provide personal information to us, including name, postal address and phone number.

Customer Information

Deblois collects various personal information about its customers as part of its routine business operations, including, but not limited to:

  • ordinary business transactions, such as fuel deliveries and payments.
  • credit information from third party bureaus.
  • social security information.
  • name, billing and delivery addresses and other contact information, including mobile and home phone.
  • credit card or bank debit card information, including expiration date and security code.
  • characteristics of heating and system used.
  • other information incident to the provision of fuel.

A customer’s credit card information will be used only to process his or her transactions with us.

This information may be collected via our Site, in print application or other forms by phone or in person. We record our calls with prospective and actual customers, and confirm before doing so that we have permission to do so.

Each customer may review and correct personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Site.

Use of Personal Information

Deblois is committed to communicating in meaningful ways that we feel will be to the advantage of customers and prospective customers. We also use the personal information provided by a customer for our own research, advertising and marketing purposes, including sending information by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage a Deblois account.

Opt-out Policy

You can instruct Deblois at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service at 1.508.989.4110 or 1.401.621.5100. You may opt out of receiving any e-mail messages from us about products and services by clicking the unsubscribe link provided in the email. Please provide sufficient detail in the message for us to process your request to unsubscribe from a particular mailing. When calling, please provide your Deblois account number if you are a customer.

Information We Disclose to Others

Other than to our own service suppliers (marketing, Site, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when Deblois cooperates with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a purchase, sale or merger of our company or certain assets (including a sale while in bankruptcy). We may disclose to third parties aggregated non-personally identifiable information collected from visitors to the Site and from our customers and prospective customers.

Cookies and Standard Web Practices

Our Site makes use of cookies for some features. Cookies are not required to visit or view all pages on our Site. A “cookie” is a small text file that is stored on your computer when you access a Web site. Browsers such as Microsoft Internet Explorer allow you to block the storage of cookies. While you may block the storage of cookies, know that some functions on our Site will not work properly without cookies. In general, cookies are used to identify a session as unique. Deblois does not use cookies on its Site for systematic tracking of its customers other than for web usage tracking. This means Deblois employs various software tracking techniques to produce web site traffic reports to understand and improve the Site experience for visitors and customers. These reports compile individual user visits anonymously.


Deblois takes reasonable precautions to keep sensitive personal information secure against unauthorized access and use. To protect the privacy of any personal information you may have provided, Deblois and its partners employ industry-standard controls including administrative, technical and physical access controls and Internet firewalls. Access to your personal information is restricted to only those Deblois employees who require the information to perform a specific job consistent with this privacy policy. When such employees leave Deblois’s employ, their access to sensitive data is immediately terminated. Although Deblois uses industry standard encryption technology, we cannot guarantee the security of any data transmitted over the Internet or any wireless network. Because Deblois cannot fully ensure the security of any information during the transmission process, your transmission of such information is done at your own risk.

Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our Site visitors and customers are reminded that e-mail is not a secure transmission method, and should not be used to exchange private information with Deblois, especially account numbers and passwords.

If we suspect there is a security breach or other unauthorized activity involving your personal information, we may post a notice on our Website, in the media, or try to contact you using your email or postal address or telephone.

Privacy At Other Sites

When we provide links to other websites that we believe you may find useful, be advised that when you visit those websites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies as we are not responsible for their content or their privacy practices.

Changes to this Privacy Policy

Deblois may decide to change this privacy policy from time to time. At such times, we will post a special link on our homepage to notify our visitors and customers of the changes. If at any point Deblois decides to use or disclose personal information in a manner materially different from that stated at the time the personal information was collected, we will notify the affected individuals at least 30 days in advance of such changes.


To achieve any of the purposes listed above, Deblois may contact you by telephone, e-mail, regular mail, courier, facsimile, wireless message, or other reliable medium. You may opt-out of any specific medium of correspondence by informing Deblois of your preference. Deblois may require certain correspondence to be sent via a particular medium or verified by signature to enhance security or to comply with applicable laws.


If you have any questions about Deblois’ privacy policy, please feel free to contact us at:

1.508.989.4110 or 1.401.621.5100.

October, 2010